(Financial) Refund Policy
Last updated: June 2026
This policy sets out the terms and conditions for fee refunds and registration cancellations for training programs offered by the Future Health Training Center (FHTC).
1. Refund Eligibility
A trainee may be eligible for a full or partial refund depending on when the cancellation request is submitted relative to the course start date. Requests submitted more than 7 calendar days before the course begins are eligible for a full refund. Requests submitted within 7 days of the start date but before the course begins are eligible for a 50% refund. No refund is available once the course has started.
2. Non-Refundable Cases
Refunds will not be issued in the following cases: the program has commenced and the trainee has accessed any of its content; the trainee has completed the program or received a certificate; the enrollment was in a free or discounted program; or the cancellation request was not submitted through official support channels.
3. How to Request a Refund
To request a refund, the trainee must open a support ticket through the platform's support center, clearly stating the reason for cancellation and the course name. Refund requests are reviewed within 5 working days. Approved refunds are processed to the original payment method within 7–14 working days, depending on the payment provider.
4. Program Cancellations by FHTC
In the event that FHTC cancels a training program for any reason, all enrolled trainees will receive a full refund automatically within 7 working days, or will be offered the option to transfer their enrollment to an equivalent future program.
5. Contact
For all refund inquiries, please contact the FHTC support center through the ticketing system available on the platform. Our team is committed to resolving all financial inquiries within 5 working days.